Artisan Baking Excellence

Effective Date: January 1, 2026

Information We Collect

We collect information you provide directly to us, such as when you place an order, create an account, subscribe to our newsletter, or contact us. This may include your name, email address, phone number, delivery address, and payment information.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, provide customer service, send you marketing communications (with your consent), and improve our services.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with service providers who assist us in operating our bakery and serving our customers.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or call us at +1 (212) 406-8473.

Effective Date: January 1, 2026

Acceptance of Terms

By accessing and using Baking Factors services, you accept and agree to be bound by the terms and provision of this agreement.

Orders and Payment

All orders are subject to availability and confirmation. We reserve the right to refuse any order. Payment is required at the time of order placement. Custom orders require a deposit.

Delivery and Pickup

Delivery times are estimates and may vary. We are not liable for delays beyond our control. Items must be inspected upon delivery or pickup, and any issues must be reported immediately.

Cancellation Policy

Standard orders may be cancelled up to 24 hours before pickup/delivery. Custom cake orders require 48 hours notice for cancellation. Deposits on custom orders are non-refundable within 48 hours of the event date.

Quality Guarantee

We stand behind the quality of our products. If you are not satisfied, please contact us within 24 hours of purchase for resolution.

Liability

Our liability is limited to the cost of the product purchased. We are not liable for any indirect, special, or consequential damages.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.

Effective Date: January 1, 2026

Allergen Information

Our bakery works with ingredients containing wheat, eggs, milk, soy, tree nuts, and other allergens. While we take precautions, we cannot guarantee that any product is completely free from allergens due to shared equipment and preparation areas.

Dietary Restrictions

Customers with food allergies or dietary restrictions should consult with our staff before ordering. We provide ingredient information to the best of our ability, but cannot guarantee complete accuracy.

Product Variations

As our products are handmade, slight variations in appearance, size, and decoration may occur. Photos on our website are for illustration purposes and actual products may vary.

Perishable Products

Our baked goods are made fresh and have limited shelf life. Proper storage instructions will be provided. We are not responsible for products that deteriorate due to improper storage or delayed consumption.

Custom Orders

Custom cake designs are created based on customer specifications and available ingredients. Final products may vary slightly from initial designs due to structural or ingredient limitations.

Weather and External Factors

Extreme weather conditions may affect product appearance and delivery schedules. We will make reasonable efforts to maintain quality and timeliness but cannot guarantee against weather-related issues.

Health and Safety

We follow all local health department guidelines and maintain proper food safety standards. However, customers consume our products at their own risk.